What are the payment options at Fashion State of Mind?
In our webshop you can pay with iDeal, Paypal, Afterpay, Creditcard and rembours. More information you can find on the Customer Service page.
What is the delivery time?
If you place an order on weekdays before 5pm, the order usually will be shipped the same day. We deliver quickly but handle an external delivery time of three business days within the Netherlands.
All orders are shipped by DHL, DPD or PostNL couriers and must therefore be signed upon receipt. Fashion State of Mind will send you a track& trace number and you will receive an e-mail from DHL, DPD or PostNL the night before shipment with a link where you can find information about your delivery.
What are the delivery costs?
Delivery costs in the Netherlands are €4,95 and above €100 shipping is free. Fashion State of Mind ships worldwide. The delivery costs may differ per region or country.
How can I reach Fashion State of Mind
You can reach us through whatsapp +31 624262488. But we also assure to send a quick reply on e-mails send to firstname.lastname@example.org
What to do when you are unsatisfied?
Of course we do everything that is in our power to offer you a good experience with our products and service. If you are, unhoped-for, not satisfied, please send us your complaint through e-mail or by telephone. We will try to solve the problem satisfactorly within fourteen working days. May we need more time, we will let you know offcourse.
If you are not satisfied about this process, you can contact Stichting Webshop Keurmerk to which Fashion State of Mind is connected. If, for whatever reason, this mediation effort does not satisfy you, there is the possibility to submit a dispute at the disputes committee (Geschillencommissie, SGC).